Help center

Cancel a charter and refund the customer

From a request

1. In the Charter requests card, find the request and tap Cancel (or Reject, if the guest has not paid).
2. If the guest paid, keep Refund the customer ticked and check the amount.
3. Read the message that was written for you. Change it if you like.
4. Tap Cancel charter.
5. Send the message by SMS, WhatsApp or Viber when the next window opens.

What happens

• The trip on your list is marked Cancelled.
• The guest sees your message on their request link.
• The invoice is cancelled and the refund amount is saved on it.

If you cancel or delete the trip first

If the trip came from a request, Triplyne asks if you want to tell the guest. Close the window if you do not.

Remember

Triplyne records the refund, but you send the money yourself, by bank transfer or cash.