Changes, refunds and no-shows
Set your rule
Ticketing settings, and Charter request settings, each have Changes, refunds and no-shows:
- free cancel until how many hours before
- the refund before and within that time
- the refund for a no-show
- a change fee (tickets)
- what happens if you cancel for weather
Customers see the rule before they book and on their ticket.
Cancel a booking
Choose the reason. The refund is filled in from your rule. Change it if you need. Anything you keep stays in your income as a cancellation fee.
Move a passenger
Scan the ticket, or edit the booking, and pick another trip. The button shows what to collect or refund. Money to give back goes to Refunds to send.
Missed the boat
If the boat has left, scanning the ticket shows Missed the boat and the next trips to move them to.
No-show
After departure, the boarding list has Mark no-show. Their no-shows show the next time you book them.
Customers asking
Customers can tap Ask to change or cancel on their link. You see it in the bell and on Bookings. Reply, act, then tap Done.