Help center

E-tickets and scanning QR codes at the jetty

Open the scanner

1. Open Scan tickets from a trip, from the Ticketing dashboard, or from the Packages tab.
2. Allow the camera if your phone asks.

Scan a ticket

Point the camera at the QR code. You see the passenger, the trip and the payment status.

• Green: tap Mark boarded.
• Amber: payment is due. Collect it, then board them.
• Red: the trip is cancelled or finished, or the ticket is for another day.

Scan a charter receipt

Guests who have paid for a charter can save a receipt with a QR code. Scan it to see the guest, the route, the date and whether there is a balance. Tap Mark arrived.

If you cannot scan

Type the booking reference or the name instead.

Missed the boat or wrong trip

The card shows the next trips that have space. Tap Move to send them there. The button shows any fare difference to collect or refund.

Who can scan

Owners, managers and captains, on plans that include e-tickets. Captains do not see money: an unpaid ticket shows Not paid yet.