Help center

Orders, delivery and problems for sellers

Steps

1. Accept or decline a new order. When you accept, your bank details go to the buyer.
2. Check the buyer's slip, or mark it paid in cash.
3. Send delivery updates: packing, ready, on the way, delivered.
4. The buyer taps I have received it, or you mark the order done.

If there is a problem

The buyer can report a problem within 14 days. You see it on the order. Sort it out in the chat, then tap Mark solved. Triplyne can see open problems.

Refunds

If a paid order is cancelled or declined, the order shows the refund due. Send it, then tap Refund sent.